when emotions are high and trust is low

One thing that stuck with me from this class was that when emotions are high and trust is low one shouldnt use the autobiographical response. APIE is not appropriate when emotions are running. This is true in a sense because when i am mad-angry or reall hurt, i dont want some to starte asking questions or interpret the situation. I want them either to sympathize or more better show empathy with me.
Other things are we discussed were the encoding and decoding message. I am pretty sure everyone's gone through this experience where you meant something in a text, phonecall or email but the receiver takes it as something else. Thats the reason why LOL, ;) ;p were invented. I didnt really understand the conscious/unconcious competence thing before but i read a post from someone here abt the stinking issue and its clear to me now. The worst is the unconcious incompetence where you have no idea of what's wrong with you and have no idea how much impact that has on other people. I'd rather know what i suck at or know why someone's pissed at me.I dont know if that made sense! haha its been a long day for me trying to catch up on my hw and stuff on a sat nite!!! Ciao